Wythe County Community Hospital: Business Office.

Business Office

Location
The Business Office is located at 1155 North Fourth Street, Suite 502. This location is behind McDonald's restaurant in the old Roses building adjacent to Peebles Store.

Hours of Operation
8:00 a.m. - 4:30 p.m., Monday through Friday

Telephone Listing

Director of the Business Office (276)228-0205

Patient Counselors (276)228-0245 or (276)228-0213

Patient Accounts (276)625-8809

Cashier (276)228-0214

Insurance Billing:

Blue Cross/Blue Shield (276)228-0210

Compensation (276)228-0206

Commercial Insurance (276)228-0206

Medicaid (276)228-0210 or (276)228-0206

Medicare (276)228-0216

Nursing Home (276)625-8809

How Your Hospital Bill is Determined
Your hospital bill is determined by the length of your stay, the type of room, and hospital services and medications ordered by your physician. The charges for the services of your physician, emergency room physician, consulting physician, and other professionals are not included in your hospital bill. These professionals will bill you separately.

Insurance Information
If you have health insurance, the hospital will file an insurance claim for you. Usually a claim is paid within 30 to 60 days after submission to the insurance company. In cases where there are two insurance companies to bill, the second insurance will be billed after the first insurance claim has been resolved.

The amount of the bill that you must pay will depend on your insurance policy. There are hundreds of different insurance policies. The business office has a Health Insurance Resource Center that has been available to the public and employees since January 1, 1992. If you have questions about insurance claims and coverage, you can make an appointment with business office personnel on Tuesdays and Thursdays, 9:30 a.m. to 11:30 a.m.

Most major insurance companies require patients to pay a deductible that typically ranges between $100 and $500. After you pay the deductible, the insurance company usually pays a percentage of the costs of the hospitalization. You will be responsible for the remainder.

Insurance Companies WCCH Participation

Acordia

Aetna

Blue Cross

Cigna

Champus

Children's Specialty Services

CNN/First Health

Healthkeepers - Trigon - Virginia (HMO)

Mamsi

Medicare

Medicaid

PHCS (Private Health Care Systems)

QualChoice - VA (HMO)

SLH (State and Local Hospitialization)

Southern Health Services

Veterans

Virginia Health Network

Wausau

Physicians on staff at WCCH may or may not participate in your insurance providers plan. If you need information about a specific physician on our staff please call 276-228-0205.

Your Hospital Bill
Every patient is entitled to receive a summary and itemization of their total charges or bill soon after they have been discharged. This bill is available upon request at no charge.

Followup statements each month will show charges, payments (insurance and personal), and adjustments.

Credit Policies
After your insurance pays, the balance is due in full.
If you have no insurance, your account is due in full on the date of service.

After you receive a statement, you must contact the patient accounts department within ten (10) working days.

FAILURE TO CONTACT THE PATIENT ACCOUNTS DEPARTMENT WITHIN THE SPECIFIED TIME PERIOD WILL RESULT IN FURTHER COLLECTION EFFORTS. If you are having financial difficulty, please call your patient counselor and make payment arrangements.

PAYMENT SCHEDULE (if approved)
Account Balance---------Minimum Payment (per account)
$25 - - - $300--------- $25.00 per month
$300 - - - $750-------- $65.00 per month
$750 - - - $150-------- $125.00 per month
$1501 - - Up -------- $125.00 per month or(2-year maximum)
$10,000 –Up ----(2-year maximum)Balance divided by 24 mos.

*For payment in full, there will be a 5% discount for accounts over $500.

When a CRNA provides anesthesia service in collaboration with an anesthesiologist, separate physician and CRNA claims will be billed to your insurance carrier. It is the patient’s responsibility to inquire about their insurance coverage, and accept financial responsibility for any portion not covered by their medical insurance.
Medicaid and SLH eligibility assistance services are available (MedAssist). The MAP program is also available through MedAssist.

The following guidelines are used to determine eligibility for financial assistance (Virginia Indigent Health Care Trust Fund)

POVERTY GUIDELINES FOR ALL STATES
(Except Alaska and Hawaii and the District of Columbia)

FAMILY SIZE/POVERTY GUIDELINES
1-----------------------$10,400
2-----------------------$14,000
3-----------------------$17,600
4-----------------------$21,200
5-----------------------$24,800
6-----------------------$28,400
7-----------------------$32,000
8-----------------------$35,600

For family units with more than 8 members, add $3,600 for each additional member. (The same increment applies to smaller family sizes also, as can be seen in the figures above). To apply, please bring verification of all household income. The fee schedule for Wythe County Community Hospital is approved by the Virginia Rate Review and is available upon request. 03/11/2008