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 Location The Business Office is located at 1155 North Fourth Street, Suite 502. This location is behind McDonald's restaurant in the old Roses building adjacent to Peebles Store. Hours of Operation 8:00 a.m. - 4:30 p.m., Monday through Friday Telephone Listing  Director of the Business Office (276)228-0205Patient Counselors (276)228-0245 or (276)228-0213Patient Accounts (276)625-8809Cashier (276)228-0214Insurance Billing: Blue Cross/Blue Shield (276)228-0210Compensation (276)228-0206Commercial Insurance (276)228-0206Medicaid (276)228-0210 or (276)228-0206Medicare (276)228-0216Nursing Home (276)625-8809How Your Hospital Bill is Determined Your hospital bill is determined by the length of your stay, the type of room, and hospital services and medications ordered by your physician. The charges for the services of your physician, emergency room physician, consulting physician, and other professionals are not included in your hospital bill. These professionals will bill you separately. Insurance Information If you have health insurance, the hospital will file an insurance claim for you. Usually a claim is paid within 30 to 60 days after submission to the insurance company. In cases where there are two insurance companies to bill, the second insurance will be billed after the first insurance claim has been resolved. The amount of the bill that you must pay will depend on your insurance policy. There are hundreds of different insurance policies. The business office has a Health Insurance Resource Center that has been available to the public and employees since January 1, 1992. If you have questions about insurance claims and coverage, you can make an appointment with business office personnel on Tuesdays and Thursdays, 9:30 a.m. to 11:30 a.m. Most major insurance companies require patients to pay a deductible that typically ranges between $100 and $500. After you pay the deductible, the insurance company usually pays a percentage of the costs of the hospitalization. You will be responsible for the remainder. Insurance Companies WCCH Participation 4 MOST PPOAETNAANTHEM/HOSPANTHEM/LABCCN (FIRST HEALTH)CIGNACoreSourceDefinity Health CareFIRST HEALTHGATEWAY HEALTH ALLIANCEGREAT WESTGreatWestJOHN DEEREPATIENT'S CHOICEPHC/MultiplanSOUTHERN HEALTH/COVENTRY HEALTHUHC (MAMSI)VIRGINIA HEALTH NETWORKWausauWAUSAU (Merillat Industries)AETNAANTHEM/HOSPPPO and HealthkeepersANTHEM/LABCIGNACCN (FIRST HEALTH)FIRST HEALTHGATEWAY HEALTH ALLIANCEGREAT WESTJOHN DEERE (ONLY POLICIES WITH JD PREFIX)4 MOST PPOPHC/MultiplanPATIENT'S CHOICESOUTHERN HEALTHUHC (MAMSI)VIRGINIA HEALTH NETWORK - WHICH INCLUDES:Acordia National Definity Health Care CoreSource GreatWest Wausau WAUSAUHarrington Health (WELLMONT)Physicians on staff at WCCH may or may not participate in your insurance providers plan. If you need information about a specific physician on our staff please call 276-228-0205. Your Hospital Bill Every patient is entitled to receive a summary and itemization of their total charges or bill soon after they have been discharged. This bill is available upon request at no charge. Followup statements each month will show charges, payments (insurance and personal), and adjustments. Credit Policies After your insurance pays, the balance is due in full. If you have no insurance, your account is due in full on the date of service. After you receive a statement, you must contact the patient accounts department within ten (10) working days. FAILURE TO CONTACT THE PATIENT ACCOUNTS DEPARTMENT WITHIN THE SPECIFIED TIME PERIOD WILL RESULT IN FURTHER COLLECTION EFFORTS. If you are having financial difficulty, please call your patient counselor and make payment arrangements. PAYMENT SCHEDULE (if approved) Account Balance---------Minimum Payment (per account) $25 - - - $300--------- $25.00 per month $300 - - - $750-------- $65.00 per month $750 - - - $150-------- $125.00 per month $1501 - - Up -------- $125.00 per month or(2-year maximum) $10,000 –Up ----(2-year maximum)Balance divided by 24 mos. *For payment in full, there will be a 5% discount for accounts over $500.When a CRNA provides anesthesia service in collaboration with an anesthesiologist, separate physician and CRNA claims will be billed to your insurance carrier. It is the patient’s responsibility to inquire about their insurance coverage, and accept financial responsibility for any portion not covered by their medical insurance. Medicaid and SLH eligibility assistance services are available (EAS). MedKey (Medical Credit Card) is also available by calling Toll Free (877-224-1414). The following guidelines are used to determine eligibility for financial assistance (Virginia Indigent Health Care Trust Fund) POVERTY GUIDELINES FOR ALL STATES (Except Alaska and Hawaii and the District of Columbia) FAMILY SIZE/POVERTY GUIDELINES 1-----------------------$10,210 2-----------------------$13,690 3-----------------------$17,170 4-----------------------$20,650 5-----------------------$24,130 6-----------------------$27,610 7-----------------------$31,090 8-----------------------$34,570 For family units with more than 8 members, add $3,480 for each additional member. (The same increment applies to smaller family sizes also, as can be seen in the figures above). To apply, please bring verification of all household income. The fee schedule for Wythe County Community Hospital is approved by the Virginia Rate Review and is available upon request. 02/20/2007 |
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