Wythe County Community Hospital Announces Formation of Patient and Family Advisory Council

January 12, 2019

Wythe County Community Hospital has appointed a Patient and Family Advisory Council (PFAC) that will become an integral part of the hospital’s ongoing efforts to further improve quality of care, enhance safety and ensure a positive patient experience. The PFAC is comprised of four former patients and family members of patients who have received care at Wythe County Community Hospital. The current representatives are: 

• John Matthews, Associate Director of Joint Industrial Development Authority

• Ann Manley, Member Wythe County School Board Lead Mines District; Retired Teacher

• Amy McBride, Retired; Volunteer Rural Retreat Depot Foundation

• David Taylor, Retired Medical Services Field

These members were selected because of their diverse backgrounds and the unique perspectives they bring to Wythe County Community Hospital. Underscoring the hospital’s commitment to this initiative, the group will meet regularly with the hospital’s chief executive officer (CEO) and other hospital leaders to discuss opportunities for improvement based on their personal experiences. 

“Our top priority is to provide high quality, compassionate care to every patient who enters our facility, and we recognize that embracing the patient voice is essential to our success,” said Joseph Wilkins, chief executive officer of Wythe County Community Hospital. “By inviting patients and family members to share their perspective and provide insightful feedback about their experiences, we can better understand their needs and help ensure the best possible experience for those we serve.”  

The PFAC was created to provide guidance to Wythe County Community Hospital in its ongoing efforts to enhance quality care, patient safety, and engagement. Through its work, the council will help strengthen the patient and family voice by instituting initiatives such as patient-centered care, improving quality of care to our patients and improving the family experience for the community serviced by WCCH. 

“Wythe County Community Hospital understands the importance of being responsive to the community it serves, and I am proud to be part of its efforts to enhance the delivery of patient-centered care,” said Theresa Dix, chief nursing office and co-chair of the project. “I look forward to serving on this council along with Anita Irvin, council chairperson and helping to ensure that the members of our communities receive the best possible healthcare close to home.”